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Return & Refund Policy

The return policy needs to protect the company from costly returns of custom-made, heavy, and non-resalable display stands, while consumer protection laws regarding faulty goods.

Policy Details & Recommendation

Area Recommended Detail for Design Rationale & Notes
Return Window 7 Days from delivery for reporting defects. No returns accepted for change of mind or incorrectly measured custom orders. Due to the B2B nature and customization, a standard 30-day window is too risky. Defects must be reported immediately to allow inspection and timely resolution.
Eligibility Only accepted for: 1) Manufacturing defects, 2) Damage incurred during shipping (must be clearly noted upon receipt). Non-faulty items are custom-made and cannot be resold; explicitly mark as non-returnable at order/quote stage to prevent disputes.
Condition Item must be unused (beyond initial inspection) and returned in original packaging/crating. No returns if unit has been installed or modified by the customer. Custom display systems must be returned in a condition that allows fault analysis or repair. Installed or altered units cannot be accepted.
Custom Orders Clearly state: “All Customized Display Systems are Final Sale.” Offer Correction/Repair services for design/spec errors, not refunds. Protects the company from costly returns. If a customer supplies incorrect dimensions, offer paid modification rather than refund.
Shipping Costs Customer bears return shipping initially. If a manufacturing defect is confirmed, ARS will refund return shipping and proceed with repair or replacement. Prevents frivolous returns — shipping large items is expensive and acts as a natural disincentive for non-eligible returns.
Refund Method Refunds issued via original payment method (e.g., bank transfer, credit card). For B2B, consider store credit or replacement as primary remedy; full refunds only if cancellation before production. Standard practice. Note that deposits for custom work may be non-refundable once production starts — should be clearly stated in T&Cs.
Damaged or Defective Items Procedure: Contact info@arsdisplay.com within 7 days with order number and photos/videos before shipping back. ARS elects Repair, Replacement, or Refund. Repair is often preferred and more cost-effective for large units. Quick reporting helps with insurance and carrier claims.
Cancellation Policy (Pre-Shipment) Standard orders can be canceled before shipment (processing fee may apply). Custom orders cancellable only before manufacturing starts; deposit or portion non-refundable once production begins. Materials and labor are committed when production starts. Clear cut-off points reduce disputes and financial exposure.

Required Policy Sectionss

The policy duration is of 7 days reporting window for defects.You have to click pictures and provide it to the customer service.

Custom/Made-to-Order Products: Custom products are not eligible for return unless any repairs found at the delivery time.

Procedure: Customer must contact info@arsdisplay.com within 7 days with the order details and detailed photos/vides of the defect before shipping the item back.

Timeframe: Upon approval of a return, the refund will be processed within 10-15 business days.

Deductions: Note that original shipping, installation, and payment processing fees may not be refundable.

Standard Orders: Orders can be cancelled beforrer they shipped, subject to a small processing fees.

Custom Orders: Cancelling is only possible before the start of the manufacturing fabrication. Once production begins, the deposit (or a portion of the payment) is non-refundable as materials and labor have been committed.